Office Policies

Timing of Payments, Pay Schedules and Cancellations

Client sessions must be paid in full prior to session. If you are paying by debit or credit card, your card will be charged two days prior to your scheduled session. If you have paid for multiple sessions, your card will be charged for the five sessions (with discount), two days prior to the first session of five.

If you are paying by check, the check will need to arrive FIVE business days prior to your session. If the check has not been recieved and/or cleared by the bank, then your session will be cancelled and you will need to reschedule.

If for some reason an unpaid balance occurs, the client takes full responsibility to bring their account up to date as soon as possible and no longer than one billing cycle (30 days).

If a client must cancel, notification must be given within 48 hours so your account will not be charged. No refunds will be extended, except in extreme circumstances. In lieu of a refund, you are free to schedule a make-up session. In the case of an extreme situation where a refund is necessary, you will need to speak directly to me and explain the situation.

If an account balance has not been paid or explained for a period of six months or more, your account will be turned over to an agency specializing in retrieving any balances due.

Please be prompt. If you have not called by 15 minutes after your scheduled time, the session will be considered forfeited. (There will be scheduled appointments following yours and therefore your time cannot be made up.)

Administrative Fees: $50.00 (One time initial charge)

Regular Individual or Group Session Fees:

$225.00 per hour
Group participants will divide the hourly costs

Use of Bridge Lines - included in hourly fees.

Writing and Speaking Engagements: Sandee tailors writing and speaking projects to suit you and your group's specific needs. For that reason, please contact Sandee directly to negotiate a full contract price.

Reservation fees for specific speaking dates are a basic $100.00 for a 3-hour (minimum) day or evening presentation; $250 for a day-long (6-hours) presentation; and $500 for a week-end presentation. These reservation fees are then applied and deducted from your fulfilled contract. However, if you need to cancel, the deposit is applied to a re-scheduled event, but only 50% refundable. For writing projects, please call Sandee directly to discuss your project and prices.

Teleclasses & Workshops

All teleclasses or in-person workshops, as listed on the Services page, are subject to individual pricing. Please email Sandee and/or visit her Contact page.

Discounts

Discounts* for individuals can be achieved in the following ways:

10 % discount when you purchase a package of five sessions.
Refer clients to me; and when they sign their agreement and pre-pay for a package of five sessions, you will receive one complimentary session.
When you go through my web site and link onto one of my retail affiliates to purchase one of their products, save the receipt and send me a copy. You will receive a discount in the form of a credit to your account for a percentage of that product's price.
Sliding scale* is available for those with limited resources who fill out a financial application. Please fill out a financial application (obtained by request), listing the details of your particular circumstances/need. Eligibility will be determined upon receipt of the financial application.
Multiple discounts may be awarded if all criteria are met (see above) and discounts do not exceed a combined 50% of hourly fee.

* Discounts and sliding scale are meant for the individual (groups excluded) at the discretion of coach, are of limited availability, and on a first come, first serve basis.

Confidentiality

In order to provide you quality sessions, I regularly consult with other seasoned and experienced coaches regarding my practice and attend workshops and seminars. During these times, I am frequently required to relate my coaching circumstances and share examples of my coaching challenges in regards to clients. This is done in both written and verbal formats. As a result, I reserve the right to periodically approach other experienced and seasoned coaches for advice and consultation regarding my coach-client relationships in order to offer the best coaching services for my clients.

I consider confidentiality sacred. However, in these situations mentioned above, I might share circumstances, but I never reveal the identity of my clients so that your confidentiality is protected. This holds true except in cases of a court subpoena; where I am mandated by current laws (*see list below) or where you specifically request I advocate on your behalf. In the latter case, you will be required to sign a “Release of Confidentiality Agreement.”

The only instances where your personal information might be shared would be in the case of “mandated reporting”. In cases of mandated reporting, I am required by law to report cases where disclosed information would lead to the belief that there was evidence to support that:

Abuse or harm to another human being had occurred, was suspected or was imminent
Abuse or harm was committed against yourself, is suspected, or may be imminent
A felony had occurred or was imminent

Additionally, for administrative purposes, various information of the client may be viewed by professional office staff, accountants, and financial institutions for the benefit of the client. The individuals in these capacities are also bound by professional confidentiality.